About

FAQs

Product

Where are the garments manufactured?

The Earth Positive range is produced entirely in India.

Will the garments shrink in the wash?

The garments comply with the general performance standards in the clothing retail industry. Some shrinkage and twisting may occur after washing but will stay within the acceptable limits for dimensional stability performance. To minimize shrinking and twisting, it is recommended that the wash temperature does not exceed 40C in a standard or delicate washing cycle, and the garments are reshaped before drying on a line or flat. Hot washes and tumble drying is likely to affect the dimensional stability of the garments and may also cause fading of colour. For the sake of protecting the environment, we say: wash at 30C or below, do not tumble dry, line dry and only iron when necessary.

Are the T-shirts suitable for printing and decorating?

All our garments are reactive dyed and ready for decorating in a wide variety of screen printing techniques including discharge printing, heat transfers, sublimation printing and embroidery. The garments perform particularly well in digital direct-to-garment printing.

Do the T-shirts have any labels or tags?

Earth Positive garments have a back neck label with size, the Earth Positive “Tick” symbol and the wording “Climate Neutral”. The inside wash/care label has the Earth Positive and low carbon logos.

How long will it take for me to receive my order?

All orders are usually picked, packed and despatched the same or next working day. The transit time depends on the delivery service.

When will orders be delivered?

Our standard delivery service within mainland Europe are normally delivered in 1 to 2 days. However, as with all transport services, there is no absolute guarantee, and on rare occasions there may be a delay in delivery due to adverse weather, road conditions, etc. For deliveries outside mainland Europe, the standard transit time varies from 2 to 8 days depending on the destination. Our standard delivery service is provided by DPD. You will receive an email notification when the goods are despatched, and will be able to track the shipment online through the link provided.

Stock

How often does stock get replenished?

All product lines are regularly replenished. We strive to minimize “out of stock” periods, however periodically, especially in high season, items may be out of stock for a period of time. The online store shows details of forthcoming deliveries.

Can I return goods to you? What is your returns policy?

Samples are non-returnable. Faulty garments can be returned free of charge for a refund or exchange within 28 days of supply. Unwanted garments may be returned, subject to approval, within 28 days of supply but a re-stocking fee of 20% will be applied. In every case, a returns form has to be submitted through the online store, and an official authorization received before any goods are sent back. Please note, unauthorized returns will be rejected by the warehouse. Please refer to our Terms & Conditions.

What are your payment terms?

All new customers will be set up on a pro-forma basis, which means the cost of goods and transport has to be pre-paid before delivery. Orders are placed and payments made through our secure online store. Established customers with a trading history are welcome to apply for credit facilities.

What are the minimums for ordering?

There are no minimum order quantities - you can order one garment (a sample).

How can I check stock quantities?

The online store shows live inventory of all our stock products.

Made To Order

What are the minimums for bespoke manufacturing orders?

TURKISH
FACTORY PRODUCTION DETAILS:

  • 400-500 piece minimums for garments using
    common/popular fabrics such as 150gsm/180gsm/200gsm Jersey,
    200gsm/240gsm Interlock, 200gsm/220gsm/240gsm Pique fabrics,
    280gsm/300gsm/320gsm 3ply sweatshirt and hoodie fabrics.

  • 700+piece minimums on other fabrics. The exact
    minimums will vary depending on the type of fabric and the weight of the
    fabric. 

INDIAN
FACTORY PRODUCTION DETAILS:

  • 800-1200 piece minimums for garments using
    common/popular fabrics such as 150gsm/180gsm/200gsm/220gsm Jersey,
    200gsm/240gsm Interlock, 200gsm/220gsm/240gsm Pique fabrics,
    280gsm/300gsm/320gsm/350gsm 3ply sweatshirt and hoodie fabrics.

  • 1500+ pieces minimums on other fabrics. The exact
    minimums will vary depending on the type of fabric and the weight of the
    fabric. 

What is the cost for bespoke orders?

If a customer wants a quote then they will need to supply us with as much
information as possible about the style, colour, fit they want and how they
want the garments branded. Once we have this information we can speak to our
factories and get back to the customer with prices and lead times. 

How long does it take to receive a bespoke order?

TURKISH
FACTORY DETAILS:

  • We will need between 4-7 weeks in General to make and
    deliver goods from Turkey. The exact lead times will depend on the style,
    fabric, colour, branding and the quantities which the customer needs.

  • We can create lab dips (colour swatches) of a colour of
    the customers choice in roughly 10-12 days. Once the lab dip has been
    approved we will need 2-4 weeks to get the fabric produced and we will
    then need 2 weeks to complete the production. 

  • We can deliver the goods from Turkey by road in around
    12-14 days time which is FREE OF CHARGE or 3-5 days by air which will cost
    extra. 

INDIAN
FACTORY DETAILS:

  • We will need around 12-14 days to make and send out lab
    dips.

  • We will need between 7-9 weeks to complete the
    production of the goods once the lab dips have been approved. 

  • We will need around 4-7 weeks to deliver the good by
    sea freight which is FREE OF CHARGE or in 5-7 days by air freight which
    will cost extra. 

Can you do printing, embroidery, labelling and add swing tags with bespoke orders?

Yes, we run a high quality screen printing service that is also certified to supply organic garments. The minimum print run is 500 pcs per print design. Embroidery service is also available in most cases. And yes, we do produce and sew in woven and printed labels, and attach swing tickets, bar codes, bagging and provide you with a beautifully finished garment ready for sale.

Urgent bespoke productions.

If you need your order urgently we have an alternative factory in Turkey where we can produce high-quality (non EP) garments with shorter lead times and lower minimum order requirements.

How to get in touch

Contact via Email

Get in touch with our team, email us at sales@earthpositivefuture.com

Contact via telephone

Get in touch with our team, by calling: +353 1 5136673

Latest blogs

View all
1 3
View all

Get in touch

Get in touch with our team, email us at sales@earthpositivefuture.com or call +353 1 5136673. Our dedicated order assistant team will guide you through our service, offering quotes, samples, and assistance throughout the process.

Get in touch